Refund and dispute policy

Returns and Complaints Procedure

For Refunds:

  1. Eligibility for Refunds:
  • Refund requests must be made within 30 days of the original purchase date.
  • Products or services that are damaged or do not match the description are eligible for refunds.
  1. Items Not Eligible for Refunds:
  • Specialized services
  • Promotional items; previously provided services; previously downloaded digital products
  1. How to Request a Refund:
  • Contact customer service with your order number and the reason for the refund.
  • Once approved, refunds will be processed within 7–10 business days.

Regarding Disputes:

  1. Starting a Dispute:
  • Claims must be initiated within 60 days from the purchase date.
  • Submit a detailed report about the issue to customer service.

Dispute Resolution Procedure:
We will conduct an internal review of the issue within the organization. If necessary, mediation will be offered to facilitate a peaceful resolution of the conflict.

Final Decision:
A decision made by the company in cases of disagreement is final and binding.

Contractual Terms:

  1. Chargebacks:
    Initiating chargebacks without contacting customer support first may lead to future purchase bans.
  2. Communication:
    Kindly utilize our official customer care channels for all refund and dispute-related communication.
  3. Policy Modifications:
    The company reserves the right to modify this policy without prior notice. Any changes will be communicated on the company website.

For further details or to initiate a refund or dispute, please contact our customer care team or visit our website at DesignBlendr.