Returns and Complaints Procedure
For Refunds:
- Eligibility for Refunds:
- Refund requests must be made within 30 days of the original purchase date.
- Products or services that are damaged or do not match the description are eligible for refunds.
- Items Not Eligible for Refunds:
- Specialized services
- Promotional items; previously provided services; previously downloaded digital products
- How to Request a Refund:
- Contact customer service with your order number and the reason for the refund.
- Once approved, refunds will be processed within 7–10 business days.
Regarding Disputes:
- Starting a Dispute:
- Claims must be initiated within 60 days from the purchase date.
- Submit a detailed report about the issue to customer service.
Dispute Resolution Procedure:
We will conduct an internal review of the issue within the organization. If necessary, mediation will be offered to facilitate a peaceful resolution of the conflict.
Final Decision:
A decision made by the company in cases of disagreement is final and binding.
Contractual Terms:
- Chargebacks:
Initiating chargebacks without contacting customer support first may lead to future purchase bans. - Communication:
Kindly utilize our official customer care channels for all refund and dispute-related communication. - Policy Modifications:
The company reserves the right to modify this policy without prior notice. Any changes will be communicated on the company website.
For further details or to initiate a refund or dispute, please contact our customer care team or visit our website at DesignBlendr.